Zubiao Jiang

Consumer-AI hardware/software venture; founder ownership, product thesis, web platform and payments flow.

• Founded a UK-registered private limited company focused on a consumer AI wearable concept, with registered business scope across consumer electronics, optical precision instruments, software development and applied R&D.
• Defined the product thesis for AiDE ONE: a consumer AI wearable / AI hardware concept at the intersection of ambient AI assistance, personal computing, voice/context capture and human-computer interaction.
• Own product direction, positioning, target-user framing, roadmap and commercial model; recruiter-visible materials currently include the website, physical MVP, hardware demo, video, pictures, 3D model, Figma designs and potentially selected voice transcripts.
• Built and integrated the company web platform and payments journey using React/TypeScript, Supabase, Stripe and REST APIs by directing AI coding agents; verified live technical evidence includes Supabase backend functions and Stripe checkout/webhook flows.
• Developed practical fluency in prompt-to-build workflows, acceptance testing, third-party API integration, web-product launch details and the gap between prototype and usable product.

Pre-launch product operations, customer-journey testing, Jira governance and launch-readiness reporting.

• Run end-to-end trials for new and modified BT Business products before launch, acting as a quality and customer-experience gate across security and cloud products.
• Plan and govern mock-customer and mock-agent journeys that simulate how real customers buy, configure, use and receive support for new products before any real customer is exposed to issues.
• Built and governed 183 Jira trial scenarios across 7 parallel programmes, covering end-to-end customer journeys and internal sales/service processes, with scenario progress, defect status and launch-readiness visibility.
• Owned the McAfee Business Antivirus Protection trial from scoping to exit: created 170+ scenarios, recruited and managed trialists, designed feedback questionnaires, managed billing/waiver controls and ran triage through launch-readiness decision-making.
• Contributed to an evidence-based No-Go on a £2.72M product, challenging pressure to launch by walking Product and Commercial owners through customer impact, revenue risk and unresolved P1/P2 defects.
• Identified and drove action on high-priority defects across the portfolio, including issues that could jeopardise customer experience or create revenue loss; hosted and contributed to 56+ weekly/daily triage and stand-up sessions.
• Delivered trial exit reports for McAfee and Security Awareness Training, turning complex defect evidence into clear recommendations for Product and Commercial decision-makers.
• Played a central role in the Basecamp One trial, including account-state management, waiver/VAT records, trial ordering and an ordering-journey demo used in a director-level readiness review.
• Became the team's go-to Jira expert, building dashboards, configuring end-to-end journeys, creating new fields and running demos to improve team adoption of Jira and AI-enabled workflows.

Partnership account management across global financial accounts and technology vendors.

• Managed relationships across a 15+ technology-partner portfolio spanning security, cloud, networking, colocation and communications. Interview-safe partners: Westcon, Digital Realty and Ribbon Network as top-tier working examples; CrowdStrike, Rackspace, Zscaler, Cisco and Cisco Meraki as second-tier examples.
• Ran partner liaison and "sell-with" go-to-market motions, facilitating conversations among customers, partner teams and BT account managers to explore joint solutions and combined offerings.
• Supported the Visa account team, completing £400k+ of orders, supporting a £600k quote, assisting on an RFP and reporting order-process progress to the account manager.
• Contributed to approximately £6M of pipeline across 40 accounts with the partnership team.
• Analysed 20+ Westcon insight-demand reports and customer annual reports, simplified 15+ complex reports into an at-a-glance commercial budget report, and presented opportunities to account teams.
• Built a working understanding of partner-pricing structures, special-bid mechanics, Salesforce opportunity management and how technology partnerships move from product capability to commercial opportunity.

Retail and charity accounts, bid support, field research, GTM campaigns and AI-enabled workflow improvement.

• Supported retail and charity accounts including Brandon Trust, Matthew Clark Group, Marks & Spencer and English Heritage.
• Supported a major M&S Security & Network Transformation bid following a public cyberattack, coordinating third-party contractor inputs, time-booking governance for ~25 managers and engineers, internal purchasing follow-up, and structural/editorial feedback on a 100-page bid deck.
• Produced an end-to-end automotive vertical-market report for the Southwest Sales Team's GTM Proposition Team, combining company-level analysis, market synthesis from public consulting research, and recommendations on network, cybersecurity, automation and connected-car opportunities.
• Led a lone-worker protection GTM email campaign in partnership with Peoplesafe, coordinating product, marketing and sales messaging and opening conversations with target customers.
• Led high-street store visits across 20+ customer locations, testing network-solution performance in real environments and feeding findings back to sales and product teams.
• Introduced AI tools into team workflows for bid support, campaign work and report summarisation, helping the team move faster while keeping human judgement in the loop.
• Contributed to developing approximately £1.5M pipeline value and supported activity on an opportunity worth over £10M.

Media-sector account support, revenue assurance, customer prospecting and major broadcast bid support.

• Led checking, sorting and escalation work within a four-person revenue-assurance effort across Media & Broadcast accounts, correcting mis-allocated billing records and helping recover over £400,000 back to the team.
• Used LinkedIn and authoritative public sources including the Ofcom register to build a targeted acquisition list, part-qualifying 500+ customers and sports properties worldwide and delivering 10+ meaningful opening conversations.
• Supported multi-million-pound BBC bids with the account team, including Wimbledon and World Service, with named responsibility for Sustainability and Diversity sections.
• Contributed to launch-readiness planning for VENA, BT Media & Broadcast's future-facing broadcasting solution.
• Built working knowledge of media and broadcast customer dynamics, deal qualification, account prioritisation and industry research.

High-volume consumer digital sales and customer acquisition.

• Ran a high-volume outbound funnel of roughly 100–200 calls per day, developing customer qualification, objection handling, conversion discipline and CRM hygiene.
• Built early commercial instincts around customer acquisition, funnel progression and how messaging changes depending on customer need and intent.

Short interim education-consulting role between Home Made and BT.

• Supported student/customer consultation in an education-services environment, adding to earlier parent/customer communication experience from New Oriental.

• Modules included Introduction to Digital Culture & Society, Individual Project & Dissertation, Virtual Realities, Artificial Intelligence and Society, Understanding HCI Design, and Web Technologies.
• Dissertation: VR mechanics, embodiment and "incorporation", using Superhot VR, Boneworks and Half-Life: Alyx to argue that good interaction design makes digital systems feel transparent and usable.
• Coursework and projects covered HCI research, speculative design for XR wearables and AI companionship, gamification and digital society, website creation, product strategy and consumer-app monetisation.

• Business English-oriented curriculum with extensive translation, communication, commercial and research components.
• Dissertation: empirical study of online interpretation teaching during COVID-19, including HCI and activity-theory framing, 102 survey responses, pilot study, reliability analysis and variance analysis.
• Gaokao: 573/750, top 3% in Guangxi Zhuang Autonomous Region.

• Founded a registered translation company during university, with operational activity concentrated in the first 15 months and founder responsibility through graduation.
• Personally handled company registration, stamps and permits, taking on full founder ownership rather than treating the venture as only a competition project.
• Managed real paid projects across medical courseware translation, Vietnamese merchant interpretation and student document-translation services, generating approximately 3,000 RMB total revenue.
• Led an "Internet+" business plan covering market analysis, service architecture, seven-component marketing strategy, KPI framework, risk analysis and investor exit mechanism.

• Led synthesis and final presentation for a multinational team after field research in rural Thai communities, aligning findings with UN Sustainable Development Goals.
• Proposed an "Internet Economy" model for rural revitalisation using livestreaming, online shops, short-form video, logistics and after-sales support; responded to judging-panel challenge by acknowledging infrastructure dependencies honestly.

• Supported the Philippines pavilion and worked directly around government officials, exhibitors and visitors interested in China-ASEAN investment, tourism and agricultural trade.
• Built exposure to international commercial events, import/export language and Southeast Asia market context.

• Delivered 3+ face-to-face school presentations on BT early-career schemes and helped raise £500+ for charities through Future Careers Network and GradNet activity.

• Translated dozens of comedy sketches from YouTube to Bilibili, totalling 10,000+ translated words, and translated the full Ford v Ferrari script over a month-long self-directed project.
• Gained hands-on familiarity with Adobe Premiere Pro, Adobe After Effects and subtitling workflows.